Guest Services A to Z
The health and safety of our guests, employees, athletes, and entertainers is our top priority. That’s why we’ve invested millions of dollars, consulted with public health experts, and implemented dozens of new safety protocols to keep everyone as safe as possible at Wells Fargo Center. Fans are no longer required to wear masks or show proof of vaccination or proof of a negative test to enter the arena.
The Wells Fargo Center management team is dedicated to providing superior customer service while ensuring the safety and security of all guests. The following guide provides information and policies/rules for attending events at Wells Fargo Center.
Guests of Wells Fargo Center are also subject to the Wells Fargo Center Code of Conduct, NBA Fan Code of Conduct and NHL Fan Code of Conduct.
The opinions of artists and performers appearing at our arena do not necessarily reflect those of the Wells Fargo Center.
See our Accessible Seating page for details.
Live! Casino & Hotel Philadelphia
1-833-472-5483
Philadelphia.LiveCasinoHotel.com
900 Packer Avenue, Philadelphia, PA 19148
Book your stay at Live! Casino & Hotel Philadelphia, a 2022 Travelers' Choice TripAdvisor Best of the Best winner, is within walking distance to the stadiums and entertainment venues in the Stadium District. Check out a professional basketball game, hockey game, or a concert at Wells Fargo Center, approximately 10 minutes walking distance away from the hotel. Plus, Live! Hotel guests receive free self-parking during their stay with us!
Voted Best Overall Gaming Resort and Best Overall in Dining and Entertainment in PA by Casino Player Magazine, Live! Casino & Hotel Philadelphia is a one-stop destination in South Philly’s Stadium District to enjoy the fast-paced action of four major professional sports teams, memorable entertainment, premier dining, upscale accommodations, and world-class gaming. Conveniently located off I-95 and I-76, the facility features more than 200 luxury hotel rooms, a FanDuel® Sportsbook and Lounge, approximately 2,000 slots and more than 130 table games, including a dedicated poker room. Award-winning dining and entertainment options include The Prime Rib®, named Best South Philly Steakhouse by Philadelphia Magazine; Luk Fu, serving authentic Asian cuisine; Sports & Social Philly, a one-of-a-kind sports restaurant, gaming venue and social lounge; the 10th Street Market, a unique food hall featuring a taste of classic Philly favorites like Geno’s Steaks, Lorenzo and Sons Pizza, and Termini Bros. Bakery; plus Luckie’s Liquor. A spirited nightlife scene at Center Bar and R Bar rounds out the Live! experience. The Live! Event Center offers more than 15,500-square-feet of customizable meeting and event space with ample, secure parking. Guests can also PlayLive.com, a real money wagering online casino in the Commonwealth of PA. Live! Casino & Hotel is owned and managed by Stadium Casino RE, LLC, an affiliate of The Cordish Companies, the premier developer of Live! dining, entertainment, gaming, hotel and sports-anchored destinations in the country.
For reservations, call 1-833-472-5483 or visit Philadelphia.LiveCasinoHotel.com.
Follow us @livecasinophl on Facebook, Instagram, and X.
Our address is 3601 S. Broad Street, Philadelphia, PA 19148.
For directions, please visit our directions page.
There are (3) Automated Teller Machines on the premises at Wells Fargo Center. These are located at Section 102, Section 219, and in the East Food Hall & Bar.
All transactions at Wells Fargo Center are now completely cashless, including retail, concessions, and parking. For fans who bring cash to the arena, you can load cash onto a pre-paid debit card using our reverse ATM. The reverse ATMs are available outside of Section 122, 214 and inside our Box Office.
Wells Fargo Center will allow bags inside the venue in accordance with league and event guidelines and best security practices. We now have bag entry locations at the Broad Street Entrance, the 11th Street entrance and the Premium Access Entrance. These locations allow for bags that are larger than 4.5” x 6.5” and smaller than 14”x14”x6” to be X-Ray screened and permitted into the venue for both Flyers and Sixers games.
- Hand clutches, wristlets and small purses that do not exceed 4.5”x6.5” are permitted and will not require X-ray screening but are still subject to security inspection.
- Backpacks, suitcases and large multicompartment bags are restricted.
- Lockers are available for prohibited bags on the 11th Street side of the venue. Lockers are limited & subject to availability.
- Lockers are priced based on bag size, ranging from $5 to $15, payable by credit cards only.
Wells Fargo Center is an inclusive and family friendly venue, so exceptions for medical bags are made as follows:
- Medical equipment bag and Parental bag smaller than 14” x 14” x 6”.
- All exceptions must go through X-Ray screening at entry.
Rules are subject to change per family show and concert depending on tour policy.
- Video and Audio recording devices are not permitted in Wells Fargo Center
- No professional equipment, detachable lenses, or lenses longer than 2.5” are permitted
- GoPros and Contour cameras are not permitted
- Monopods, tripods and selfie sticks are not permitted
- Please note that the camera policy for each event is determined by the event and is subject to change
Check out our employment opportunities.
All transactions at Wells Fargo Center are now completely cashless, including retail, concessions, and parking. For fans who bring cash to the arena, you can load cash onto a pre-paid debit card using our reverse ATM. The reverse ATMs are available outside of Section 122, 214 and inside our Box Office.
For information on Philadelphia Flyers charitable donations or to request a donation, please visit https://www.nhl.com/flyers/community/community-relations
For information on Philadelphia 76ers charitable donations or to request a donation, please visit http://www.nba.com/sixers/donations
Children two years of age and under do not require a ticket for most events, but will be required to sit on the lap of a paying customer.
It is strongly recommended that minors under the age of 15 be accompanied by an adult while attending an event.
Please note that this age requirement is subject to change based on the nature of the event.
Respect player and performer safety:
- Do not physically interfere with or inappropriately harass athletes or performers.
- Do not throw projectiles onto the playing surface/performance area (except in the event of a Flyers hat trick)
Respect the arena and arena staff:
- Follow direction from arena staff and treat them with respect.
- Do not damage the arena or property within the arena.
Respect other guests:
- Treat all other guests with respect and contribute to an environment of respect at Wells Fargo Center.
- Do not use offensive language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, ability, age, sexual orientation, gender identity/expression, or national origin.
- Do not engage in any physical altercations or disruptive or inconsiderate behavior detrimental to the experience of other guests.
Additional Details:
- Guests may report inappropriate behavior to the nearest usher, security staff member or other event personnel, or by texting 954-WFC-TEXT.
- All ticket holders are responsible for their conduct and the conduct of their guests and/or persons using their tickets.
- All guests must also comply with applicable NBA, NHL, NLL, and promoter codes of conduct.
- Violations of this Code of Conduct or any applicable Code of Conduct may result in ejection, arrest by police and the filing of criminal charges, and/or revocation of season ticket package, parking privileges or other benefits.
Guests may only sit in their ticketed seats and must present their tickets when requested.
Wells Fargo Center is home to not only the Philadelphia Flyers and Philadelphia 76ers, but also your next business function! Our world-class facility is the ideal location to host any type of corporate event, from business dinners and presentations to private parties and entertaining clients. All of our meeting spaces offer state-of-the-art technology in a private and comfortable setting, making Wells Fargo Center the most versatile and exciting meeting location in Philadelphia. If you would like to speak with someone to check the availability of our conference room space, please email WFC-CustomerService@comcastspectacor.com.
All fans are encouraged to drink responsibly while attending events at Wells Fargo Center. Guests can sign up as a designated driver on the main concourse at Section 112 and receive a coupon for a complimentary water or soda from any concession stand.
For a specific door opening time, please visit our event page at https://www.wellsfargocenterphilly.com/events/all and click on the event for information.
Wells Fargo Center is proud of its commitment to the guest experience and we are pleased when we hear of employees who perform in an exemplary manner. If you would like to give any of our employees special recognition, please email us at WFC-CustomerService@comcastspectacor.com
All guests are subject to search prior to entering Wells Fargo Center
- Wells Fargo Center utilizes walkthrough metal detectors or Evolve Frictionless Screening for all events
- Staff will visually conduct bag and metal detection inspections to identify prohibited items to ensure the safety of all guests
- If the Metal Detector (Magnetometer) alarm sounds, guests will be subject to a secondary screening, which may slow entry into the venue.
- All vehicles parking within Wells Fargo Center lots are subject to screening
- Guests will be asked to remove any attire or apparatus concealing identity upon entry*
- Any guest who declines to be searched or is in possession of prohibited items may be denied entry
*Exceptions are made for medical and religious purposes, after proper inspection
Family Restrooms are located near Sections 116 and 219. There are also 2 family restrooms on the Club Level.
Outside food and beverages, including water, are not permitted. Wells Fargo Center offers a wide variety of food and beverages at all concession and restaurant locations.
The following are permitted:
Baby food
Medically necessary items
Empty plastic refillable water bottles
*Water bottle filing stations are located at Sections 105 and 110
Please note: In an effort to lessen the impact on our environment, Wells Fargo Center has become a strawless building. If you wish to use a straw due to a medical condition, please approach our guest services counter located on the Concourse behind Section 122 (on the Broad Street side of Wells Fargo Center) and on the Mezzanine Level at Section 214.
Located on the Concourse behind Section 122 and on the Mezzanine Level at Section 214
Wells Fargo Center is able to store oversized bags in storage lockers located on the southeast side of the venue. These lockers are priced at $15 and accept credit cards only. An exception will be made for declared medically necessary items, after proper inspection.
Did you leave something behind?
Wells Fargo Center has partnered with Boomerang to get you back the items you love.
To submit a lost and found report, please click here.
If you are a guest that has lost an item at the arena or on its grounds, please contact our staff in person during the event at our Guest Services locations at Section 121 or Section 214. The Wells Fargo Center will make its best efforts to match found items with those reported lost by guests. Items turned into Lost and Found will be held for 10 days before being disposed of or donated to Flyers Charities. The Wells Fargo Center is not responsible for any lost or damaged items.
For the safety and security of our guests, re-entry to our building after ticket scan is prohibited. Requests for exceptions will be handled on a case-by-case basis by Security and/or Guest Services.
For more information on parking at Wells Fargo Center, please visit here.
To purchase parking for a 76ers game, please visit the Sixers Parking Passes page.
Wells Fargo Center reserves the right to refuse items which may cause a danger or disruption to the event or to other guests, or which are in breach of building policies and/or the list of prohibited items
-
Vapes - cigarettes/cigars - ecigs - smoking devices - lighters - matches
- Weapons – guns – knives – chains – tasers – firearms
- Self-defense sprays – mace – pepper spray
- Explosives – fireworks – ammunition
- Fuels – torches – lighter fluid
- Hazardous items – chemicals – paint thinners
- Brass knuckles – black jacks – martial arts weapons
- Bats – billy clubs – night sticks – kubatons – spikes
- Tools
- Razor type blades – box cutters – scissors - cigar cutters
- Projectiles – frisbees – beach balls – balloons
- Alcohol – illegal drugs – drug paraphernalia
- Drones (UASUnmanned Aircraft Systems) or other aircraft
- Laser pointers – items intended to create optical distraction
- Aerosol cans or noisemaking devices – whistles – foghorns/air horns, plastic airhorns such as vuvuzelas and didgeridoos
- Hoverboards and skateboards
- Video and audio recording devices (see separate camera policy)
- Sealed packages of any kind – wrapped gifts
- Selfie sticks or telescopic devices – tripods – poles
- Pets (other than service animals or service animals in training)
- Attire that conceals identity**
- Large banners, signs and flags.
- Outside food and beverage (except baby food and medically necessary items)
- Coolers, hydration packs, cans or any metal beverage container (plastic refillable water bottles are allowed in but must be empty)
- Any other items deemed inappropriate by arena personnel
- Large, golf-type umbrellas (collapsible and folding umbrellas are permitted)
Wells Fargo Center will not check or store any of the above prohibited items
**Exceptions are made for medical and religious purposes, after proper inspection
AT&T Station is now NRG Station. For the SEPTA Broad Street line schedule, click here.
The Broad Street Line is the absolute best route to all the events at the Sports Complex in South Philadelphia. Offering quick service and unbeatable convenience without parking hassles or lengthy traffic jams.
The Sensory Room, located on the Suite Level, is open to any fan that needs sensory relief. The Sensory Room will be open for all sporting events at the Wells Fargo Center, as well as select family shows and concerts. In addition, sensory bags will be made available for any fan that needs help lessening sensory overload.
Unless otherwise specified, Wells Fargo Center welcomes guests to bring signs, banners, posters and flags into the arena that do not disrupt the viewing experience for other guests. The following guidelines apply:
- Item may not be larger than 11” X 17”
- Item may not be attached to a stick / pole
- Items must be constructed of cloth, paper or paperboard
- Item may not obstruct any sponsor or building signage
- Item may not be attached to or hung, taped or draped over any part of the building
- Content may not be political, ideological, or commercial in nature, as determined by Wells Fargo Center staff
- Item may not be constructed or displayed in a manner that obstructs the view of other guests, interrupts the experience of other guests or creates a safety hazard
- Item must be in good taste, and appropriate for the event
- This policy is subject to change based on Wells Fargo Center management’s discretion and without notice
Wells Fargo Center is a smoke free arena. Smoking is prohibited for all guests and staff within 25 feet of all doors, windows, and outdoor air intakes. Any guests in violation of this policy may be denied entry. Smoking, including electronic cigarettes and vaporizers, is PROHIBITED in ALL AREAS of the arena. In addition, there are no designated smoking areas outside of the arena. Therefore, under the Wells Fargo Center no re-entry policy, fans who leave the arena to smoke will not be permitted re-entry.
- Guests are encouraged not to bring strollers into the arena.
Strollers are not permitted in the seating sections of the arena due to potential safety hazards. - Strollers may be checked into our Guest Services Desk behind Section 122
- Strollers are allowed in suites
TEAM STORE HOURS
Open only on gamedays.
Outphitters is Wells Fargo Center’s flagship retail store. It is located in the southeast side of the Main Concourse level and features licensed lifestyle apparel that the athletes wear during National Hockey League (NHL) and National Basketball Association (NBA) games played at the Wells Fargo Center. The Broad Street Team Store is located in the northwest corner of the Main Concourse Level and features lifestyle apparel for men, women and youth.The stores are open 1.5 hours before Flyers and Sixers games. A host of satellite retail locations offer guests a wide-ranging selection of team and entertainment merchandise. Visa, MasterCard, American Express and Discover cards are accepted.
You can also check out our brand new online store at shop.wfcphilly.com to purchase all your Flyers and Sixers gear, including Wells Fargo Center exclusive items, that can only be found in stores, and online.
Fans who wish to report issues and concerns (e.g. security needed, spilled drink, medical issue, etc.) can do so in a quick and convenient manner by texting the Wells Fargo Center Text Assist Service. Send your inquiry to 954-WFC-TEXT. Wells Fargo Center personnel will respond in a timely manner to assist with your inquiry. Standard SMS text rates may apply.
Visit our Box Office page for more information about tickets.
Collapsible and foldable umbrellas are allowed into the arena, long classical and straight umbrellas with pointed tips are not allowed.
The Will Call window at the Wells Fargo Center is located at the Box Office, located on the northwest corner of the building.
For most events, the Will Call window opens 90 minutes prior to the start of the event.
For additional Box Office information and hours, click here.